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 Moderated by: Sisusupport, Renate.Reinartz, Markus.Kreisel, Ilkka.Salmenius
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EConvertError on Chinese PC (Translator side) - Bugs and Quirks in Sisulizer - Technical Support (You need to be registered at the forum to write) - .NET, Delphi, ... - Sisulizer Localization Tool Support
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 Posted: Mon Apr 1st, 2019 07:07 am
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pijnappel2
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I have a problem which only occurs on a translators PC in China. Sisulizer crashes, when he opens the sle file with an ECovertError for the string "%s".

I tried identifying this string in my project. I couldn't find it using Sisulizer or in the xml of the slp file.

It is working, When I load the sle on a separate PC with translators mode installation of the latest siszulizer version.

Thanks in advance
Timo

Attachment: error.PNG (Downloaded 7 times)

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 Posted: Mon Apr 1st, 2019 01:11 pm
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Markus.Kreisel
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Hi,

We will give your files a try to see if we can reproduce the issue. The error comes from the development system and happens if a conversion from one data type to another fails.

Did you send Sisulizer inside the translation package to your translator?

Markus



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 Posted: Mon Apr 1st, 2019 08:38 pm
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pijnappel2
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I sent him the *.sle file generated by File > Exchange (? Austausch) an requested him to download the most recent version from your website to install it as Translator Edition.

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 Posted: Mon Apr 1st, 2019 09:47 pm
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Markus.Kreisel
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Hi,
the .sle file works fine on my machine as well. I even tried with Chinese GUI of the international edition.

There is one thing you can please try:
Create a translation package and include the free translation edition. Ask you translator to give it a run.
Since your translator is in China he gets a Chinese Sisulizer build from the download page. It is 99,99% the same as the international edition, but a different build. It would be great to exclude this as the reason for the problem.
Markus




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 Posted: Tue Apr 2nd, 2019 12:15 pm
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pijnappel2
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The translator installed the new package including the free edition. Same problem as before.

Attachment: errorchina.png (Downloaded 4 times)

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 Posted: Tue Apr 2nd, 2019 12:40 pm
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Markus.Kreisel
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Ok, then the only possibility left is, that something is wired on that particular translators machine.

We have many customers sending translation packages to China without any fault. Also the .sle loads fine on all other machines.

If I would guess wild, I would say there is some number or date conversion that fails on Chinese Windows. From the bug report I see that the Translator is working on a NT Server. Is this his personal machine or does he use some virtualization?

Markus



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 Posted: Wed Apr 3rd, 2019 07:27 am
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pijnappel2
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I got the translator to try a different computer, just to experience a different error (see attached image). Then he gave me the hint that the last version of the SLE (about half a year ago) worked fine.

In the meantime I added three HTML files to the translation project. As a test I removed these sources and sent him the new package. No more errors!, the SLE loads fine.

Unfortunately these HTML files are needed.

In the error message I recognized the path to a seemingly temporary html file. This path is on our server which i not available in china.

Is there anything I can do to make these files work within the project?

Thank you!

Attachment: sisu-3.png (Downloaded 4 times)

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 Posted: Wed Apr 3rd, 2019 03:17 pm
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Markus.Kreisel
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Hi,

On my machine the path also doesn`t exist. It looks like the file is opened by a command line (double-click to .sle?).

Have you tried to send your translator the .slp and open it using File-Open.

The problem is, that we can`t reproduce the issue on any machine we tried.

Markus



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